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Explore what’s new with Pega products

This is a central destination for partner information on recent Pega product announcements. Stay in the know to more actively participate in client discussions.

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Discover what’s new in Pega Infinity ‘25

Unleash transformation with AI You Can Trust

WHAT'S NEW IN PEGA INFINITY '25? 

  • AI Agent rule: Build & govern autonomous AI Agents – leveraging existing Pegawork flows & automations as Agentic tools. Integrate with 3rd party agents through MCP/A2A. ​
  • Agentic Self-service & Coach: Deliver governed self-service with Predictable AI Agents in any channel and arm employees with AI-powered assistance –synthesizing data & actions into a 1-stop shop.​
  • AI-powered document processing & AI-powered data pages: Analyze documents & data with GenAI.​
  • Agentic Process Fabric: Connect people to a network of orchestrated AI Agents –both Pega & 3rd party.

WHAT'S NEW IN PEGA INFINITY '25? 

  • New AI agents for legacy analysis: Analyze legacy systems with AI agents thatretrieve and connect information across videos, documents, images, and more.​

  • Deeper requirements in Blueprint: Accelerate requirements gathering with AIacross data modeling, assignment fields, persona access controls, and more.​

  • Platform data CRUD & cloud database connectors: Seamlessly connect, migrate& manage data in the cloud (store in managed Pega Cloud databases or enterprisedatastores).

WHAT'S NEW IN PEGA INFINITY '25? 

  • Blueprint import: from Blueprint to robust cloud app in minutes (auto-generate workflows, data models, integrations, portals, simulated data, and more).​
  • AI-powered developer assistant: Increase developer productivity with an always-on agent ready to answer technical questions.​
  • AI generated automate tests: Leverage GenAI to create comprehensive automated test suites in minutes.​
  • Autopilot in Robot Studio: Transform ideas into fully functional RPA workflows through natural language.​

WHAT'S NEW IN PEGA INFINITY '25? 

  • Accelerate CSR training: Quickly onramp new CSRs via a GenAI-powered Customer Service Simulator, now available with voice, email, and messaging channels for comprehensive, multi-channel training.​

  • Rich Conversational Analytics: Measure every interaction and drive continuous CSR improvement with qualitative and quantitative performance metrics​

  • Turn feedback into action: Capture the voice of your customer across all service channels with comprehensive post-interaction surveys and actionable follow-up.​

  • Seamless CCaaS integrations: Accelerate service transformation through prebuilt tools and ​
    robust integrations with the leading CCaaS platforms​

  • Digital Messaging enhancements: Suggested replies powered by agents, Voice to Text messaging, expanded real-time translations, and more.​

  • Knowledge is power: Provide better answers, improved content management, and effortless knowledge authoring with Knowledge Management & Knowledge Buddy enhancements.​

  • Blueprint for Customer Service: Accelerate your “define, design, and deploy” cycles with the ​
    latest Blueprint capabilities.​

  • Accelerate your path to Constellation: Drive transformation with advanced platform tooling, streamlined architecture, and AI-powered workflows designed for scale and agility

WHAT'S NEW IN PEGA INFINITY '25? 

  • Give every seller an always-on AI sales strategist: Make every seller your best with a personalized Agentic Sales Assistant. ​
  • Perfect every sales pitch: Engage with GenAI-powered Sales Simulator.​
  • Reach the right prospect, right now: Author personalized, Customer Decision Hub outbound sales email treatments. ​
  • Streamline Microsoft Teams Integration: Unify Microsoft Teams and Pega Sales Automation. ​
  • Support one-click selling: Enhance customer experience with streamlined chat and messaging experience with a multi-experience widget.

WHAT'S NEW IN PEGA INFINITY '25? 

  • Build smarter campaigns with streamlined authoring: Create, collaborate, and manage content seamlessly using CDH’s enhanced Email Authoring tool.​
  • Deliver precise, real-time messaging: Message Stream enables SMS configuration, performance tracking, and delivery monitoring via modern APIs.​
  • Optimize engagement with actionable insights: Action Analysis and Custom KPI Displays reveal performance drivers and enable tailored reporting.​
  • Accelerate agile marketing operations: Concurrent Change Management supports parallel releases, flexible prioritization, and scenario testing.​
  • Improve decisioning with advanced AI models: ADM Gradient Boosting Models offer better accuracy, governance, and monitoring.​
  • Expand data access and audience targeting: Integrations with Google BigTable and BigQuery enable direct data use for smarter segmentation.

Take action

What's New in Infinity '25 Deck

Download this deck to get an overview of what's coming in Pega Infinity '25. Go beyond buzzwords and start seeing results.

Pega Infinity '25.1 Overview (Pre-Beta)

Use this demo to show how to leverage Pega Infinity 25's omnichannel capabilities across portal, self-service, DX, and mobile platforms, powered by advanced case management and agentic AI in the Constellation design system.
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Customer Engagement Blueprint

Introducing a significant enhancement to your Customer Decision Hub capabilities: Customer Engagement Blueprint. ​
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This AI-powered innovation will transform how you deliver exceptional customer experiences. The Customer Engagement Blueprint is included with your existing Customer Decision Hub application, enabling immediate value with no additional licensing costs.​

Access our comprehensive Hands-on Guide for detailed implementation guidance or go to Pega Academy to understand and articulate the value of Customer Engagement Blueprint.​

Get the guide Get training

Pega Agent Experience™

Deploy agentic AI with confidence. Pega Agent Experience™, coming summer 2025, makes it possible. Help your clients transform operations, modernize legacy systems, and deliver exceptional customer experiences.

Resources:​​

AgentX

Pega GenAI Blueprint

Optimize workflow design, fast, with the power of Pega GenAI™.
blueprint

Go from projects that take years to go-lives ready in minutes. Skip the tedious upfront work and bring together business, IT, and AI to design and implement new solutions fast:

  • Leverage AI to analyze business requirements & legacy assets such as workflow diagrams, integration specifications, documents, and more.
  • Jumpstart design by building on AI generated best practice workflow templates.
  • Quickly collaborate to edit and refine customer journeys.
  • Deploy workflows instantly in new & existing applications to accelerate demo & delivery.

Blueprint helps teams align on a vision faster than ever, accelerated by GenAI and built-in industry expertise. Blueprint has new updates and features each week. This latest edition of Pega Infinity is bolstered by Pega GenAI Blueprint.

Leverage Pega GenAI Blueprint with your clients & prospects to:

  • Showcase Pega's unique workflow-first approach.
  • Engage with clients on their customer journey needs.
  • Accelerate discovery, design, and implementation.

For additional resources:

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Training

Begin your training journey to grow your business and stay current with market trends. Explore trainings by your role to stay up to date on the latest Pega offerings.

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