Progression is based on maintaining current skills, delivering successful projects, and meeting business impact targets as described in the Program Guide. Distinctions are validated annually and displayed in the partner’s My Pega Distinction Dashboard.

Pega implements an annual Practice Health Check before awarding distinctions that ensure partner skills are up to date and meet standards for delivery excellence based on skills currency. Learn more at Pega Academy.

Total Partner Impact (TPI), which represents the comprehensive booking contribution made by a partner across all sell engagement models and comprised of:

• Partner Sourced/Co-Originated: opportunities identified by partners or jointly with Pega
• Co-Sell: active collaboration with Pega sales teams throughout the sales cycle
• Partner Resale: partners purchasing and reselling Pega licenses

Sourced/co-originated ACV which represents net-new opportunities.

For more on either of these requirements, talk to your Partner Manager or review in the Partner Guide.

Partners register new opportunities using the Deal Registration Tool, which provides 180 days of deal protection. During this period, Pega works exclusively with the registering partner, supporting the opportunity from early engagement to close. This process protects partners’ pre-sales investments and ensures fair recognition for sourced deals. See the Deal Registration Guide.

Pega provides support for registered projects, including access to methodology and project sizing tools, discounted consulting rates for Specialized and Elite partners, and direct engagement with Pega experts. Partners are encouraged to keep project registrations updated for ongoing support and recognition.

Progression is based on maintaining current skills, delivering successful projects, and meeting business impact targets as described in the Program Guide. Distinctions are validated annually and displayed in the partner’s My Pega Distinction Dashboard.

Pega implements an annual Practice Health Check before awarding distinctions that ensure partner skills are up to date and meet standards for delivery excellence based on skills currency. Learn more at Pega Academy.

Total Partner Impact (TPI), which represents the comprehensive booking contribution made by a partner across all sell engagement models and comprised of:

• Partner Sourced/Co-Originated: opportunities identified by partners or jointly with Pega
• Co-Sell: active collaboration with Pega sales teams throughout the sales cycle
• Partner Resale: partners purchasing and reselling Pega licenses

Sourced/co-originated ACV which represents net-new opportunities.

For more on either of these requirements, talk to your Partner Manager or review in the Partner Guide.

Partners register new opportunities using the Deal Registration Tool, which provides 180 days of deal protection. During this period, Pega works exclusively with the registering partner, supporting the opportunity from early engagement to close. This process protects partners’ pre-sales investments and ensures fair recognition for sourced deals. See the Deal Registration Guide.

Pega provides support for registered projects, including access to methodology and project sizing tools, discounted consulting rates for Specialized and Elite partners, and direct engagement with Pega experts. Partners are encouraged to keep project registrations updated for ongoing support and recognition.

Pega’s Partner Portal is a single point of entry for prospective and existing Partners to learn about Pega and the Pega Partners Program. View the Partner Portal Guide to learn more.

Partners receive a wide range of benefits, including access to Pega GenAI Blueprint, Partner Branded Blueprint, Partner Branded Blueprint Templates, accelerating how they modernize clients' legacy systems.

The Partner Autonomous Enterprise benefit will provide partners with discounted access to the full Pega software suite for internal use, based on tiered pricing per their program status. Learn more.

Pega provides a Logo generator tool for partners. The tool automatically detects the achievements earned and offers the option to generate logo files or full certifications to use in go-to-market activities. Visit the Marketing Resources page for Pega Partner Logos and Certificates.

Expert Circles are collaborative communities where Pega practitioners, architects, partners, and consultants connect to share knowledge, best practices, and innovation. Each circle focuses on key topics and offers practical insights through discussions, events, blogs, and videos. Partners can join circles relevant to their interests and expertise.

Partners have access to the Pega Marketplace, Pega Labs (for development and pre-upgrade assessments), non-cloud licenses for demos and POCs, and the Demo eXperience Hub, which provides pre-built demo assets aligned with Pega’s latest messaging.

Software can be accessed in My Pega under "My Software” by users with a Pega Support role (Support Contact, Support Administrator, Security contact). If you don't see the My Software Feature in My Pega, you may not have the necessary role setup. Please reach out to the Account Administrator in this Pega Docs page.

Your first step should always be to browse the forums to see if a solution to your issue has already been posted. If you can't find your answer, pleasse create a new post. You can also search or ask Athena for guidance to a relevant Pega doc or review Expert Circles for your answer. Finally, Pega Global Client Support (GCS) can provide guidance to troubleshoot, resolve problems, identify and analyze the problem’s source, or for such standard technical issues as:

• Application programming interface problems 
• Diagnosing/reproducing reported problems 
• Basic troubleshooting and assisting in third party-related problems to isolate interoperability issues