UPDATE: Pega as-a-Service and Constellation are the standard

From: John Higgins, Chief of Client and Partner Success

Effective immediately, Pega as-a-Service and Constellation UI should be positioned as the default for all client engagements. Client Cloud (hosted) implementations and traditional UI are for exceptional circumstances that have been properly challenged and discussed with Pega before any client conversations. 

Why This Matters Now 

The introduction of Generative AI, Large Language Models (LLMs), and AI agents represent a paradigm shift that demands we rethink how we deliver and maintain enterprise solutions. Every new application we build with Pega as-a-Service using Constellation is a step toward more impactful, efficient, and future-ready solutions for our clients. 

By aligning with this strategy to deliver Pega as-a-Service, we ensure that clients receive the maximum value from their Pega investment while positioning them to leverage the full potential of current and future AI innovations. 

Our Expectations Moving Forward 

1. Pega as-a-Service First Position: All client conversations should begin with Pega as-a-Service and Constellation as the default implementation path. 

2. Challenge Exceptions: When clients express preference for alternatives, we expect you to properly challenge this choice and engage your Pega Account team to help you position and remove any obstacles, perceived or otherwise, before proceeding. 

3. Educate Your Teams: Ensure your sales and technical teams are fully equipped to articulate the compelling advantages of Pega as-a-Service, especially as they relate to GenAI capabilities and Constellation. 

4. Partner Dialogue: Before any client discussion considering alternative options, we expect a conversation with your Pega Account team.  

The Technical & Architectural Advantages of Pega Cloud using Constellation 

1. Focus on Business Value: By removing the burden of operational automation and infrastructure management, clients and partners can concentrate resources on developing solutions that deliver business outcomes rather than duplicating skills to maintain a complex technical environment.  

2. Faster User Experience: Constellation is a true Single Page Application framework that delivers 3x faster interactions and 10x faster initial server responses. This modern architecture shifts focus from customization to a prescribed design approach, enhancing productivity by allowing teams to concentrate on business logic and data rather than UI concerns. 

3. Immediate Access to Innovation: Clients connect directly to Pega GenAI services, while client-managed deployments require additional integration through PremBridge—adding complexity and potential latency. Clients also receive the latest GenAI advancements through simpler upgrades. 

4. Optimized Architecture for AI Workloads: Our as-a-Service environment is designed to handle the computing resources necessary for GenAI capabilities that accelerate development, simplify customer service experiences, and optimize engagement strategies. 

5. Enhanced Security for AI Operations: The enterprise-grade security framework includes specialized data masking capabilities for GenAI—critical for maintaining compliance when leveraging these powerful technologies. 

6. Externalization of Services: Seamless integration with external systems through standardized APIs and connectors eliminates the need for complex custom integration work and accelerates time to value. 

7. Kubernetes-Based Containerization: Industry-leading Kubernetes orchestration provides superior scalability, resilience, and resource utilization, ensuring optimal application performance without requiring in-house Kubernetes expertise.  

8. Elimination of Technical Skills Gap: Pega Cloud eliminates the need for clients to develop specialized technical expertise in: 

   • Container orchestration and Kubernetes management

   • Relational database and Cassandra configuration/optimization

   • Backing services management (including database support, backups, and restores)

   • Cloud platform-specific knowledge (AWS, Azure, GCP)

   • Operational automation monitoring and compliance

   • Infrastructure security implementation and maintenance

This is not merely a preference—it's a strategic imperative that reflects where our industry is heading.  

The transformative power of GenAI and LLMs can only be fully realized through an architecture specifically designed to support them. 

We value your role in delivering exceptional solutions to our clients. Thank you for your partnership in executing this strategy. 

Regards, 

John