Explore what’s new with Pega products

This is a central destination for partner information on recent Pega product announcements. Stay in the know to more actively participate in client discussions.

Customer Engagement Blueprint

Introducing a significant enhancement to your Customer Decision Hub capabilities: Customer Engagement Blueprint.

This AI-powered innovation will transform how you deliver exceptional customer experiences. The Customer Engagement Blueprint is included with your existing Customer Decision Hub application, enabling immediate value with no additional licensing costs.

Access our comprehensive Hands-on Guide for detailed implementation guidance or go to Pega Academy to understand and articulate the value of Customer Engagement Blueprint.

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Pega Agent Experience™

Deploy agentic AI with confidence. Pega Agent Experience™, coming summer 2025, makes it possible. Help your clients transform operations, modernize legacy systems, and deliver exceptional customer experiences.

Resources:

Do even more with '24.2

Centered Text Do more with Pega Infinity ’24 and explore what’s new with the platform.
Review exclusive partner resources are here prior to the market launch of the latest features.

Help your enterprise clients do more across customer engagement, service, and operations:

Implement faster than ever before.
Make every employee your best employee.
Contextualize customer experiences.

What’s new decks:

Pega GenAI Analyze™ transforms your questions into insights, reports, and summaries that tell a cohesive story and inform high-impact action. It enables employees to quickly gain insight by chatting with their data, it prepares sellers for their meetings by generating on-demand briefings and talking points, and it empowers agents with context-rich summaries of customer interactions.

Pega GenAI Automate™ drafts emails and chat messages, enabling employees to focus on the work that matters. It also accelerates training for agents by using sophisticated virtual reality interactions via the Pega Customer Service Simulator Experience.

Accelerate development with Pega GenAI Autopilot™. Build more with the evolution of Pega design-time capabilities. These Pega Infinity ’23 design-time capabilities now fall under Pega GenAI Autopilot™.

AI-prompted workflows
AI-generated personas
Automatic data modeling
Back-end integration assistance
Sample data generation
App localization

Pega GenAI Coach™ integrates your organization’s best practices and rich Pega workflow context with generative AI for easy real-time guidance that helps employees progress through their cases and assignments. Learn more.

Quickly integrates generative AI into apps and workflows without building technical debt or security and compliance risks.

By streamlining the search process and delivering personalized results, CDH Assistant empowers you to make informed decisions, enhance productivity, and unlock the full potential of your business.

Pega GenAI Prem-Bridge™ makes it so clients can benefit from generative AI while keeping their apps & data where they are. Prem-Bridge unlocks Pega GenAI for clients managing their own environments – while ensuring that they don’t get left behind as new features get added.

Take action

Training: Pega Infinity Release Update Overview

Complete this Pega Academy mission for an overview of what’s new in Pega Platform, Pega Customer Decision Hub, Pega Customer Service, Pega Sales Automation and UX with Constellation.

Webinar replay | What’s new in Infinity ‘24.2

Developers, watch this replay from October 30th on Pega Community for what’s new in Infinity ‘24.2.

Webinar replay | What’s new in CDH: Infinity ‘24.2

See the latest Customer Decision Hub capabilities that have been introduced as part of Pega Infinity ’24.2 to enhance decision-making and drive customer engagement. Watch the replay from November 7th.

Pega GenAI Blueprint

Optimize workflow design, fast, with the power of Pega GenAI™.

Go from projects that take years to go-lives ready in minutes. Skip the tedious upfront work and bring together business, IT, and AI to design and implement new solutions fast:

Leverage AI to analyze business requirements & legacy assets such as workflow diagrams, integration specifications, documents, and more.
Jumpstart design by building on AI generated best practice workflow templates.
Quickly collaborate to edit and refine customer journeys.
Deploy workflows instantly in new & existing applications to accelerate demo & delivery.

Blueprint helps teams align on a vision faster than ever, accelerated by GenAI and built-in industry expertise. Blueprint has new updates and features each week. This latest edition of Pega Infinity is bolstered by Pega GenAI Blueprint.

Leverage Pega GenAI Blueprint with your clients & prospects to:

Showcase Pega's unique workflow-first approach.
Engage with clients on their customer journey needs.
Accelerate discovery, design, and implementation.

For additional resources:

Overview/Demo: Watch the demo
FAQ: Download the FAQ
Get started: Create a blueprint

Training

Begin your training journey to grow your business and stay current with market trends. Explore trainings by your role to stay up to date on the latest Pega offerings.

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